Follow Up #2 - Kickstarter - Rifts® Board Game - They Snuck in Their Own "Terms and Conditions" - You Can Forfeit Your Reward For Not Answering the Survey in a Timely Fashion
Holy shit! I've never seen a Kickstarter with its own "Terms and Conditions", especially one that basically says "If you don't confirm your pledge within 8 weeks of us emailing you, you have effectively forfeited your reward. We MAY ship to you if you miss the date or we MAY refund you, but it is just as likely we'll tell you to go screw."
They KNOW your basic order. They KNOW what you pledged for. They most certainly can fulfill that, but they have just stated they may choose not to. Because.
Customer service seems to be a foreign concept with these people. If this was a brick and mortar store would you buy anything from them with this warm and engaging attitude that they have towards their customers?
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